Terms of Use for Aatos.app service
GENERAL
The service refers to the Aatos.app web service, which can be found at: https://aatos.app/uk/.
The service provider (Service Provider ) is Aatos Legal Technology Ltd (Company number: 15368786).
The user (User) refers to anyone who uses the service provided by the Service Provider.
The terms of use come into force when the User begins using the service. The User agrees to comply with the terms of use when they start using the service. The terms of use cover the entire service provided by the Service Provider. Unless otherwise agreed or specified, the terms apply also to additional services offered by the Service Provider, which are not separately specified in the terms of use.
English law applies to the service and the terms of use. The Service Provider has the possibility unilaterally and without notification to make changes to the terms of use, which will come into effect immediately. The Service Provider has the right to transfer the contract in accordance with the terms of use to a third party.
The terms of use were last updated on February 28, 2024.
1. SERVICE
Aatos.app is an automated web service that enables the User to prepare customised legal documents for their situation. The Service Provider is not responsible for any content produced by the User themselves.
No client relationship arises between the Service Provider and the User. The customer support relating to the use of the service is free of charge, general in nature and not specified legal advice.
Our online platform empowers you to draft your own legal documents with ease and convenience. Our team comprises experienced international and SRA qualified lawyers who are available to support you with our services. Aatos Legal Technology Ltd is not a law firm and is not regulated by the SRA (Solicitors Regulation Authority).
2. USER
The User becomes a customer of the Service Provider when they register an Aatos account. The Service Provider is not responsible if the User's usernames end up in the possession of a third party or actions performed with user accounts. The User must immediately notify the Service Provider if his or her username or password is lost or comes to the knowledge of a third party.
The User receives only a limited right to use the service. The User does not acquire any intellectual property rights owned by the Service Provider. The User has no right to transfer or assign the right to use the service or usernames to a third party.
The User may not upload to the service any material protected by intellectual property rights or other illegal material, to which they do not have the consent of the intellectual property right holder. The Service Provider has the right to use, pass on, compile statistics or otherwise exploit the content added by users in the service. The User assigns all rights related to the material they add to the service provider.
By using the service, the User agrees to receive direct marketing messages. The User can easily and free of charge prohibit direct marketing.
2.1 Direct Marketing Based on Customership
Direct marketing based on customer relationships is sent to Users' email addresses that function as account usernames. We send Users via email service-related messages and customer benefits. Customer benefits are free or user-priced benefits for our Users. These messages are sent to registered Users who have provided an email address when activating the service and who have been informed about this communication. The content of the messages always relates to similar services that the customer has already used.
You can opt out of the messages directly through the link found in the message or by contacting our customer service.
3. FORMATION AND FULFILLMENT OF THE AGREEMENT
The use of Aatos services requires the registration of an Aatos account. When registering, the user accepts the terms of use of the Aatos.app service. The Service Provider's obligation is to immediately provide a working online service once the payment is received.
4. COLLECTION OF INFORMATION
The Service Provider collects information according to the privacy policy.
5. COMPLAINTS HANDLING PROCEDURE
5.1 Reporting a Complaint
If you encounter any errors or deficiencies related to the service purchased, it’s important to contact us immediately. Complaints should be made as soon as you notice the error or within a reasonable timeframe from when the error should have been noticed.
5.2 How to Submit a Complaint
Complaints can be submitted via email to support@aatos.app. Please include the following information in your complaint:
Your full name
Your email address
A description of the issue, including relevant dates and any supporting documentation (e.g., screenshots, purchase confirmations etc.)
Any steps you have already taken to resolve the issue
5.3 Acknowledgement of Complaint
Upon receiving your complaint, we will acknowledge receipt within 3 working days.
5.4 Investigation and Response
We aim to investigate all complaints thoroughly and fairly. You can expect a full response regarding the outcome of your complaint within 15 working days. If additional time is required for investigation, we will keep you informed of the progress.
5.5 Escalation
If you are dissatisfied with the resolution provided, you have the right to escalate your complaint to an independent alternative dispute resolution (ADR) provider. You may also choose to pursue other routes of redress available to you under consumer protection law.
5.6 Consumer rights
In accordance with UK consumer law, you have the right to request a refund or compensation if the service provided does not meet the expected standards or if you are not satisfied with the resolution of your complaint.
6. LIABILITY FOR DAMAGES AND LIMITATION OF LIABILITY
The User is responsible for the correctness of the information provided and is liable for errors or damage caused by incorrect information.
The Service Provider's liability for direct costs and damages resulting from a breach of contract to the User is in all possible situations altogether at most the price charged by the Service Provider for the service. The price refers to that portion of the price of the service that depends on the Service Provider. Expenses paid by the Service Provider to authorities are not taken into account in calculating the maximum amount of the compensation obligation.
The Service Provider is not at all liable for damages caused by the User intentionally or with gross negligence by using the service.
The Service Provider is not responsible for agreements, expressions of will, or other commitments made between users.
The Service Provider is not responsible for the destruction, loss or alteration of the User's data or damages resulting from these. The Service Provider is not responsible for the functionality of third-party connections between the server and the User.
The Service Provider cannot guarantee that the service meets the User's requirements or needs. The Service Provider cannot guarantee that the service is continuously available or that it operates flawlessly. The Service Provider is not responsible for any errors, defects, or deficiencies in the service or its information.
The Service Provider has the right to make changes to the service without notification. The Service Provider also has the right to make changes to the service provision or to stop providing the service altogether, with reasonable transition time.
7. DISPUTE RESOLUTION
The User should contact the Service Provider in case of problems.
8. CONTACT INFORMATION FOR THE SERVICE PROVIDER
Contact the Aatos.app web service via email or chat. Customer service helps with all questions related to the service and payment at support@aatos.app or at https://aatos.app/uk. The use of Aatos services requires the registration of an Aatos account. When registering, the User accepts the terms of use of the Aatos.app service. Once the payment is received, the service provider's obligation is to promptly deliver a fully functioning online service.
Personal legal assistance at your fingertips
aatos.
Coming soon
Divorce
Lasting power of attorney
Living will
Probate
Contact us
Lemuntie 3-5 A
00510 Helsinki
2901500-3
Aatos Legal Technology ltd
Company Number 15368786
1 Chapel Street, Warwick, United Kingdom, CV34 4HL
